Legal

Privacy Policy & Call Notice

Version: 1.0-draftStatus: Draft — pending legal reviewJurisdiction: Canada (PIPEDA, Quebec Law 25)

This is a working draft. It has not yet been reviewed by Canadian privacy counsel and must not be treated as a final legal instrument.

1. Who we are

Azire(“Azire”, “we”, “us”) operates a multi-tenant software platform that lets service businesses (“tenants”) deploy AI-powered telephone agents that answer inbound calls, capture service requests, book appointments, send follow-up messages, and sync records with field-service software.

Azire plays two roles under Canadian privacy law: as a service provider / processor when handling personal information about callers on behalf of tenants, and as an organization in its own right when handling personal information about tenant users (names, emails, billing data, audit records).

2. Call Notice (AI Disclosure)

Every Azire-powered agent delivers the following disclosure at the start of every call, before any personal information is collected:

“Hi, I’m an AI assistant for {business_name}. This call is being recorded and transcribed so we can handle your request, create a service lead or booking, and follow up with you. Some voice processing is handled by service providers located in the United States. You can ask to speak to a person at any time, and you can ask to access or delete your information. Our privacy notice is at azire.ca/privacy.”

The agent (a) identifies itself as AI, (b) discloses recording and transcription, (c) states the purpose, (d) discloses cross-border processing, and (e) offers a human alternative. Evidence of disclosure is stored per-call in our database.

3. What personal information we collect

Category	Examples	Purpose
Caller identity	Name, phone, email, service address	Identify caller, create lead, enable follow-up
Service request data	Issue, urgency, availability, property type	Understand and route the service request
Call content	Recording URL, transcript, AI summary, sentiment	Handle call, quality assurance, tenant records
WhatsApp/SMS	Follow-up links, replies, opt-out records	Post-call follow-up; honour opt-outs
Account & billing	Subscription plan, payment status, Stripe IDs	Account administration and billing
Technical & security	IP address, audit-log actions, request IDs	Security, abuse prevention, accountability

Azire does not knowingly process Social Insurance Numbers, payment card numbers, bank account numbers, or health card numbers — such data is automatically redacted at ingest.

4. Legal basis for processing

Azire relies on express consent at call start for recording, transcription, and AI processing. For service-related follow-up, implied consent applies under CASL’s transactional/relationship exceptions. Azire does not sell caller data and does not use caller data for advertising or to train third-party AI models.

5. Sub-processors and cross-border transfer

Azire uses third-party sub-processors to provide the Service, including Retell (voice AI — US), Neon (database — US), Clerk (authentication — US), Twilio (telephony — US), Stripe (billing — US), and Upstash (queue — US). A full list is available at azire.ca/subprocessors.

Personal information may be transferred to and processed in the United States. Callers are notified of cross-border processing as part of the call disclosure.

6. Retention

Call records, transcripts, and leads are retained for up to 2 years after the last interaction unless the tenant requests earlier deletion. Billing and audit records are retained for 7 years per financial regulations. See the full Retention Schedule.

7. Your rights

Under PIPEDA and Quebec Law 25, individuals may request access to, correction of, or deletion of their personal information. Callers should submit requests to the tenant first; tenants may use the dashboard to process Data Subject Access Requests (DSARs). You may also contact Azire directly at privacy@azire.ca.

8. Contact

Privacy Officer: privacy@azire.ca
Azire Technologies Inc., Canada
For security issues: security@azire.ca