Legal

Retention & Deletion Schedule

Version: 1.0-draftStatus: Draft — verify against regulatory requirements

This is a working draft. Retention periods must be reviewed against applicable Canadian regulations before being relied upon.

Azire retains personal information only as long as necessary for the stated purpose or as required by law. The schedule below applies to all personal information processed through the Azire platform.

Data category	Retention period	Legal basis	Deletion method
Call recordings (audio)	2 years from call date	Tenant accountability records; quality assurance	Automatic deletion from Retell-hosted storage
Call transcripts & summaries	2 years from call date	Tenant accountability records; DSAR fulfilment	Database soft-delete then hard-delete
Lead records	2 years from last interaction	Operational necessity; CASL implied consent window	Soft-delete (`deletedAt`) then hard-delete
WhatsApp/SMS messages	2 years from message date	Opt-out management; CASL compliance	Database soft-delete then hard-delete
Opt-out records (ContactOptOut)	Indefinite (until revoked)	CASL compliance — must honour opt-outs permanently	Only on verified consent withdrawal
Consent records (CallConsent)	7 years from call date	PIPEDA accountability; regulatory potential audit	After 7-year retention period
Billing & financial records	7 years from transaction	Canada Revenue Agency requirements	After 7-year retention period
Audit logs (AuditLog)	7 years from event	Regulatory accountability; security forensics	After 7-year retention period
DSAR records	3 years from completion	Accountability; response to regulatory inquiry	After 3-year retention period
Security logs & breach records	7 years from incident	OPC regulatory requirements	After 7-year retention period
Tenant account data	30 days after account termination	Data export window; disputed charges	Purged 30 days post-termination

Early deletion requests

Individuals may request early deletion of their personal information through a Data Subject Access Request (DSAR). Tenants submit DSARs through the dashboard; Azire processes them within the required regulatory timeframes. Azire will honour deletion requests except where retention is required by law.

Technical implementation

Azire uses soft-delete (a deletedAt timestamp) for operational records, followed by a hard-delete sweep after the relevant retention period. Call recordings are automatically deleted from the Retell-hosted storage after the configured period. Backup copies are retained for up to 30 additional days before permanent deletion.

Contact

Retention inquiries: privacy@azire.ca