Legal

Sub-processor List

Version: 1.0-draftStatus: Draft — verify vendor DPAs before publication

This is the current sub-processor list. DPA status and data residency for each vendor must be confirmed before this page is treated as authoritative.

Azire uses the following third-party sub-processors to provide its services. All sub-processors are bound by appropriate data-processing agreements. Tenants receive at least 30 days’ notice before a new sub-processor that touches Caller data is added.

Sub-processor	Function	Data processed	Country
Retell AI	AI voice agent orchestration, telephony, recordings, transcripts	Caller phone, call audio, transcripts, call metadata	United States
OpenAI / Anthropic / Google (via Retell)	Large language model inference	Call transcript content and prompts	United States
Twilio / Telnyx	Inbound/outbound phone call carriage, number provisioning	Caller and called phone numbers, call signalling	United States
Meta (WhatsApp Business)	WhatsApp messaging — follow-up and opt-outs	Caller phone numbers, message content, opt-out signals	United States / Global
Clerk	Authentication and tenant identity management	Tenant user names, emails, login metadata	United States
Stripe	Subscription and usage-based billing	Tenant billing contact, payment status, Stripe IDs	United States / Canada
Jobber	CRM sync (clients, jobs, requests) — per-tenant OAuth	Caller/client name, phone, email, address, job data	Canada / United States
Vercel	Application and API hosting (Next.js)	All data transiting the application	United States
Neon	Serverless PostgreSQL database	All persisted personal information	United States (pending Canada migration)
Upstash	Redis rate limiting and QStash job queue	Rate-limit keys, queued job payloads	United States

Cross-border processing

Several sub-processors process personal information outside Canada, principally in the United States. This is disclosed to callers in the call notice, to individuals in the Privacy Policy, and to tenants in the Data Processing Agreement. Personal information processed outside Canada may be subject to lawful access by foreign authorities.

Adding or changing a sub-processor

Tenants are notified by email at least 30 days before any new sub-processor that touches Caller data is added. A tenant may object within the notice period as described in the Data Processing Agreement.

Contact

Sub-processor inquiries: privacy@azire.ca