Legal
Terms of Service
1. Agreement and acceptance
These Terms, together with the Data Processing Agreement (DPA), the Sub-processor List, the Privacy Policy, and any order or plan selection, form the entire agreement between Azire and the Tenant. By creating an account, clicking to accept, or using the Service, the Tenant agrees to these Terms. The individual accepting represents that they are authorised to bind the Tenant.
2. The Service
Azire provides a multi-tenant software platform that lets the Tenant configure and deploy AI telephone agents that answer inbound calls, capture service requests, create leads and bookings, send service-related follow-up messages, and synchronise records with third-party tools such as Jobber. The Service is built on third-party infrastructure (see the Sub-processor List). Azire may improve or modify the Service and will give reasonable notice of materially adverse changes.
3. Tenant responsibilities
3.1 Caller consent. The Tenant must ensure callers are lawfully notified and that consent is obtained for call recording, transcription, AI processing, and follow-up messaging. The Tenant must keep the Azire-provided disclosure script enabled on every agent.
3.2 Lawful purpose. Using the Service only for legitimate inbound call handling and customer service for its own business, and not for any unlawful, deceptive, or harassing purpose.
3.3 Account security. The Tenant is responsible for maintaining the security of its account credentials and API keys. Azire is not liable for unauthorised access resulting from the Tenant’s failure to secure its credentials.
3.4 CASL compliance. The Tenant must hold valid Canadian Anti-Spam Legislation (CASL) express or implied consent before sending any follow-up message to a caller. Azire’s platform tools are designed to support CASL compliance but Azire is not responsible for the Tenant’s messaging decisions.
4. Pricing and billing
Subscription fees are charged as specified in the Tenant’s plan. Per-minute overage charges apply beyond the included minutes. Fees are non-refundable except as required by law. Azire may update pricing with 30 days’ notice. Failure to pay may result in suspension of the Service.
5. Intellectual property
Azire owns all intellectual property in the platform. The Tenant retains ownership of its own data (call recordings, transcripts, lead information) and grants Azire a limited licence to process that data to provide the Service. Azire does not claim ownership of Tenant data.
6. Limitation of liability
To the maximum extent permitted by law, Azire’s total liability to the Tenant for any claim arising from these Terms shall not exceed the fees paid by the Tenant in the 3 months preceding the claim. Azire is not liable for indirect, consequential, or special damages, including lost profits or data, even if advised of the possibility of such damages.
7. Termination
Either party may terminate these Terms with 30 days’ notice. Azire may suspend or terminate the Tenant’s account immediately for material breach, non-payment, or violation of applicable law. Upon termination, Azire will provide a data export for 30 days, after which Tenant data will be deleted per the Retention Schedule.
8. Governing law
These Terms are governed by the laws of Ontario, Canada, without regard to conflict-of-law principles. Disputes shall be resolved in the courts of Ontario.
9. Contact
Legal inquiries: legal@azire.ca
Azire Technologies Inc., Canada